The comparison site said that people whose accounts were accessed without permission or who made unauthorized withdrawals or transfers can bring claims as long as they had or currently have an account between Aug. 23, 2018 and Aug. 20, 2024.
The settlement stems from lawsuits from customers who claim Cash App was negligent when a former employee accessed their account information without permission in 2022 and when an unauthorized user accessed their account in 2023.
The plaintiffs also alleged that the app's parent company, Cash App and Block, failed to implement controls to block unauthorized users and that the company then improperly responded to customer complaints about security breaches and fraudulent transactions.
Cash App and Block denies any kind of liability or wrongdoing, according to the payments website.
How to file a Cash App claim
You may file a claim on this website by entering the Notice ID and Verification Code from the notice sent to you by mail or email, or by submitting a claim if you have not received such notice.
What is the deadline for filing a Cash App claim?
Customers have until Nov. 18 to submit claims under the settlement.
How much money can customers get in the settlement?
The amount is currently unknown as it depends on the number of claimants.
However, those affected by data breaches and security breaches can claim up to $2,500 in recovery for losses. They must have third-party documentation to support their claims, according to the settlement website.
Expenses may include:
- Costs for credit monitoring or identity theft insurance, credit report requests, or credit freezes
- Costs incurred by blocking a payment card or obtaining a replacement card
- Costs associated with closing and opening a new bank account
- Unrefunded overdraft Fees or costs for late or missed payments that were not refunded
In addition, Cash App users can claim reimbursement for transaction losses. These claims also require the submission of documentation, such as copies of police reports.
